Garden State Tortoise LLC Ships via Fed Ex overnight, to your door, Monday through Wednesday. *Shipping on Thursday for Friday delivery is possible if the buyer requests this, but buyer MUST beware of a possibly delay which could land the animal (s) in a poor situation by being stuck over the weekend until Monday. Buyer then forfeits any compensation in the case of illness, injury or DOA (dead on arrival).
Garden State Tortoise LLC is NOT responsible for carrier delays, mishaps or losses in any way, shape or form. This is includes but is not limited to flight delays or cancellations, sorting errors, routing issues, improper addresses and/or failed delivery attempts.
Shipping charges are 100% the responsibility of the buyer and will be tacked onto any order. Pricing depends on buyer's location, weight and size of box. We have NO control over actual shipping costs. Garden State Tortoise LLC may offer to cover shipping fees in special circumstances such as when buyer purchases in bulk. This may never be assumed by the buyer and must be offered up front by Garden State Tortoise LLC first.
Buyer provides valid address and phone number for all orders placed. Failure to do so will result in shipping delays and order processing.
Pricing: Pricing of animals is assigned accordingly. This is of course based on rarity of species/subspecies, sex, condition, age, size, history and color. This includes potential color morphs, oddities etc...We decide the prices for animals, not you and we do not have interest in competing with other breeders/companies. If you find an animal cheaper elsewhere, then by all means buy it, we will even help you decide if it is a healthy specimen and/or whether or not the seller is reputable. No hard feelings here, but keep in mind that once you agree to our pricing, there are no refunds regardless of the situation.
Garden State Tortoise LLC offers live arrival guaranteed so long as the buyer has provided a valid address and is home to receive the shipment. In addition, we offer a 7 day health guarantee on all turtles/tortoises sold. After 7 days, any illness or issues that may occur are the buyer's responsibility. Also, please note that we are NOT responsible for any veterinary costs that the buyer feels may be necessary at any time. All animals leave our facility in optimal health.
ANY and ALL issues with shipments MUST be reported to Garden State Tortoise LLC within 24 HOURS OF ARRIVAL. Absolutely NO exceptions!! This includes, but is not limited to: DOA, illlness, sickness, injury, improper sex, wrong animal (s) and/or quantity errors.
Photos and/or video WILL BE REQUIRED in the event of a sick, dead and/or injured animal. If there is an issue with your shipment and you notify us within the 24 hour allowed period, you will be asked to provide proof. NO EXCEPTIONS. If you discard of an animal before discussing an issue with us, it's on you. In the event that the buyer wishes to send an animal back, shipping charges are 100% the responsibility of the buyer.
ALL SALES ARE FINAL! (including prepaid preorders described on our other site HermanniHaven.com) There is no backing out of a sale once payment has been received. You understand this when entering into a transaction with us. No exceptions. We expect buyers to be nothing less than responsible, therefore, any issues that may surface after payment has been made will not be entertained. Refunds will only be given based on Garden State Tortoise LLC's discretion and after proof of an issue has been shown to us once shipment has commenced. If replacements are available, they will be offered to the buyer as compensation. Refunds will only be given if replacements are not available or based on the type and the severity of the situation. We make the decision, not you.
Garden State Tortoise LLC will not violate any state or federal wildlife regulation, WHATSOEVER. We work incredibly hard to keep this hobby alive by following each and every wildlife law across the country. We also take part in aiding our state and federal wildlife agency in any way we can. We intend to keep the healthy relationships we have engaged in with them and will do nothing to ruin it. KNOW YOUR STATE LAWS before purchasing. Absolutely NO exceptions. You won't get anything by us, we do our research and fully support the system.
In the event of an issue with your purchase, it is imperative that you contact us first and foremost. We want our customers to be happy and will work with you in a fair manner in the event that you are unhappy about something. However, it should not go without saying that if you take an issue to any of the online forums within this industry/hobby/community and attempt to publish a negative thread and/or post about Garden State Tortoise LLC and/or its affiliates, you will NOT RECEIVE ANY COMPENSATION OF ANY SORT. We MUST be notified first of a potential problem of any kind so that we get the chance to deal with it. Failure in doing so and by sharing our dealings with the public in a negative manner will land you with absolutely nothing. All contact from that point on will be stopped. If you have an issue, get in touch with us, we're very easy to talk to!
Shipping charges are NOT refundable in any case. Even in the very rare (1% or less) case of DOA, we cannot do anything about shipping costs. We will work to replace your animal (s) immediately and/or issue you a refund if we see fit, but we cannot compensate for shipping. We will of course cover the additional shipping costs for sending you a replacement.
Garden State Tortoise LLC in compliance with FDA Regulations, will only sell a turtle or tortoise under four inches (10 cm) for scientific, educational, and research purposes. See Title 21, Code of Federal Regulations, Section 1240.62(a) for more details regarding this law.